Meet the Team

Marc Johnson

Managing Director

Marc joined LivePay in 2011 as a graduate, he started in our Support Team looking after incoming calls and customer queries, then moving into the Bureau team after 12 months. In 2013 he then took up the Bureau Manager position, following on from this his remit expanded gradually to include the Support Team and later the Projects Team. During this period he also qualified with a degree in payroll management from the CIPP. He first took the position of Director in 2019 after managing the growth of the Bureau operation from 160 payrolls up to over 300 payrolls, this was then followed up by taking the helm in November 2022 as Managing Director.

Marc has a passion for customer service and ensuring all the problems that are experienced at other companies are never repeated at LivePay, this includes having targets for answering the phones from customers within 8 seconds by a payroll expert. A firm foundation in continuous training and development of the team as well as promoting work life balance throughout the company.

Outside of work Marc is a hockey player playing for North Notts HC since 1999, represented Nottinghamshire from 2005-2007 and also has a keen interest in Land Rovers.

Natalia Lubiejewska

Implementation Manager

Natalia joined LivePay in 2019 as an apprentice within our Bureau Team, she quickly understood how payroll worked and became proficient at processing. This combined with her excellent customer relationship building ability allowed her to move into the Implementation Team.

Once in the Implementation Team Natalia was able to implement payrolls and ensure that customers had everything they needed during parallel runs and upon initial live running. This has meant that she quickly progressed to becoming the Implementation Team Leader in 2020.

Through her time at LivePay Natalia has been able to onboard a great number of customers from small 1-2 person payrolls right up to our larger clients, including some high profile customers. Regardless of where your payroll comes from and the problems you have had, Natalia and her team will get your payroll up to speed and suggest improvements how the process can be more efficient. She achieved her CIPP degree in Payroll Management, graduating in 2024.

Natalia is also fluent in Polish after she lived in Poland until she was 6 years old and is currently learning Romanian.

Jack Housley

Operations Manager

Jack joined the team in 2019 as an Apprentice, initially working within the Bureau Team processing payrolls and then later moved on to the Setup team where he helped onboard new customers whilst gaining further experience on payroll processing and a technical understanding of the payroll system. Now working within the Support Team, he is responsible for ensuring our award winning 8 second phone response time is met. Jack has a wealth of payroll knowledge and is on hand when you need him.

After completing his Apprenticeship, Jack began his degree in Payroll Management with the CIPP which he successfully completed in 2024, he has since taken over running of the Support function at LivePay and also the Bureau Team.

Outside of work Jack enjoys his motorsport and is a Leicester City fan, holding a season ticket since the 2014/15 season.

Emma Dilks

Bureau Team Leader

Emma joined the team in 2022 as a Payroll Specialist and has worked her way up to be Bureau Team Leader.

Emma has a keen interest in knitting, creating the perfect garment for those cool winter evenings.

Maddison Gripton-Cooper

Payroll Specialist

Maddison is one of our Payroll Specialists, currently working on her level three in payroll, she joined the team in 2024.

Maddison has a keen interest in languages which includes reading and speaking basic French.

William Gibson

Payroll Specialist

Will is one of our payroll specialists who joined the team in 2024, he is currently working towards his level 3 qualification in payroll.

Will has a keen interest in martial arts and music.

Natasha Parkin

Training and Compliance

Natasha is responsible for overseeing all internal and external training at LivePay, ensuring the team remains fully up to date with the latest legislation and payroll system developments. She brings a unique blend of experience in both Dentistry and Finance, having originally joined the company as a Payroll Specialist. Her passion for learning and keen attention to detail have seen her grow into a key role, where she now plays an integral part in upholding compliance standards across the organisation.

Committed to continuous improvement, Natasha has completed a range of advanced professional qualifications to enhance her expertise, most recently achieving her BA (Honours) in Business Management (Accounting) in 2025.

Outside of work, Natasha leads an active lifestyle and enjoys participating in Mantrailing events with her dog—an activity that perfectly blends her love of animals with her adventurous spirit.

Kim Johnson

Accounts & P/A to Managing Director

Lewis Marsh

Account Manager

Lewis joined LivePay at the start of 2025 as our Account Manager, bringing over a decade of experience in Customer Service and Account Management across both the Automotive and Finance sectors. He plays a key role in managing client relationships, conducting reviews, and ensuring high levels of customer satisfaction are consistently maintained. Known for his proactive approach and attention to detail, Lewis helps ensure LivePay continues to deliver the outstanding service our clients expect.

Outside of work, he’s a dedicated motorsport enthusiast who enjoys travelling to races and immersing himself in the world of competitive motorsport whenever he gets the chance.